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Troubleshooting

This section contains step-by-step instructions on how to troubleshoot common issues related to NGEN.

MIDI Connectivity

NGEN is not sending / receiving MIDI

Step 1: Check your connections

  • USB: Make sure to use USB data cable. Some USB cables are power-only and don't transmit any data via the USB.

  • 3.5mm TRS MIDI I/O: make sure to use Type-A adaptors for 1/8" TRS to MIDI DIN5.

Step 2: Check NGEN's MIDI input

  • When syncing via MIDI Clock: Check if your DAW (or other MIDI Clock source) is set to output MIDI Clock to NGEN (via USB or 3.5mm TRS)

  • When using Free Clock (internal clock): Check if the Free Clock is Active

  • From the Main Menu, go to Tools and open the MIDI Monitor (Monitor), scroll to the Status view and check if NGEN is receiving clock and sending notes.

Step 3: Check NGEN's tracks and generators

  • From the Main Menu, go to the Track sub-menu and check if at least one of NGEN's tracks are Active. (Use TRACK | CLK + MENU ENCODER to scroll through different tracks).

  • If you're using a Generator that includes a Density or Probability parameter, check if that parameter is not set to 0 (zero).

  • If you're using a Generator that requires an external file to operate (MIDI Player / NSL Engine), check if a file is currently loaded.

  • If you're using a Generator that requires a live input (Polyform / Thru), check if the track is receiving MIDI on the selected MIDI input channel or from another track (via Aux Out).

Step 4: Check NGEN's MIDI output

  • Use the Test MIDI feature available in Settings / MIDI

  • Open the MIDI Monitor and press the MENU ENCODER to switch to the Status view to check if NGEN is receiving Clock and generating notes.

  • Check if your destination (synthesizer, drum machine, or DAW instrument) is set to receive MIDI on the correct MIDI channel.

microSD Card Storage

microSD card not working

Step 1: Check the microSD

  • Try a microSD with 32GB or less

  • Format the microSD card as FAT32 / MBR

Step 2: Download Factory Content

  • Download the NGEN factory content and copy to your microSD root (instructions available on the File Management page)

Step 3: Check if NGEN can access the card

  • When loading a file in NGEN (project, DrumGen template, etc), NGEN displays the location of the file on the right side of the display (INTERNAL or MICROSD). This can be used to check if NGEN has successfully identified the microSD card.